Services & Procedures

Emergency Info

We recommend all students store (858) 534-HELP (4357) on your cell phones for emergencies, and register for campus emergency alerts.

Emergency Fire, Medical or Police - Call 9-1-1!

  • Campus Police (858) 534-HELP (4357)
  • Fire (858) 534-HELP (4357)
  • First Aid (858) 534-HELP (4357)
  • Poison Control Center (800) 876-4766
  • Thornton Hospital Emergency Room (858) 657-7600
  • Student Health Center (858) 534-3300
  • Student Safety Awareness (858) 534-5793
  • CSO- campus escorts (858) 534-WALK (9255)

Your safety is our priority! On nights and weekends

  • A Resident Assistant (RA)is always on duty and can immediately respond to security problems.
  • Residential Security Officers (RSOs) patrol each night.
  • UCPD: The police department can dispatch an officer as needed.
  • Community Service Officers (CSOs): provide walking escort on campus 5 PM to 1 AM. 

Fire & Earth Quake Plan

If you hear a fire alarm

  • Leave the building immediately.
  • Lock your door behind you.
  • Proceed to the nearest staircase and walk to the ground floor.
  • Move at least 25 feet from the building.
  • Do not return to the building until the alarm has been turned off and fire officials have given the OK.

Fire extinguishers are located outside each residence halls suite door and apartment quads. You should familiarize yourself with the locations of the fire extinguishers for use in the event of an emergency. 

In case of an earthquake

  • Remain calm.
  • If you are indoors
    • Stay away from windows
    • Get under sturdy furniture
    • Stand in interior corner or doorway
  • When shaking has stopped, walk to a staircase and exit the building.

Be prepared for aftershocks. These tremors are usually weaker than the initial earthquake, but may still be strong enough to cause damage. You should remain prepared up to 48 hours after the initial event. 

Residential Life Office (858) 534-4340

The Residential Life Office Services include:

  • Appointments with the Director of Residential Life or Assistant Director of Residential Life.
  • Support with Housing (HDH) needs.
  • Check out a temporary key.
  • Move in and move out process.
  • Mail and packages/parcels.
  • Support you with the Residential Life "know yourself, check yourself, be yourself" philosophy. 

Resident Assistant on Duty (858) 945-7154

If you have concerns after business hours, the on-duty Resident Assistant can assist you. Professional staff members are also available at all times the facilities are open.

Call (858) 945-7154

Monday through Thursday: 5 PM to 8 AM
Friday: 5 PM to Monday 8 AM
Weekends and Holidays: 24 hours

Residential Service Attendants (RSA’s) (858) 534-4340

  • The Office RSA's provide front desk service and leadership at Marshall Residential Life.
  • Stop by our front desk and ask us anything!
  • "Like" us on Facebook! and join our current year Facebook group! Marshall College Residents 2013-2014

Residential Security Officers (858) 534-HELP (4357)

Residential Security Officers (RSOs) patrol the residence complexes each night and are in contact with the university Police Department.

It is advisable to find a companion when walking across campus at night. The Community Service Office (CSOs) provides a security escort service from 5: PM to 1: AM every day. You may contact a CSO for an escort by calling 534-WALK (9255). 

Keys and Lock Outs

Keys

  • All residents are issued a key to their individual bedroom.
  • Your student ID  (with pin code) will open the e-locks for your main entry door(s).
  • No one may check out a key to a room other than their own.
  • Never give your key/ID and PIN to someone else.
  • You must always carry your key and ID with you.
  • Always lock your doors.

Lock Out Policy

  • The first three times you are locked out are considered a courtesy* service to you. After your third lockout, you will be charged a $10 fee per lockout. This fee will be billed directly to your UCSD student account. 
  • Courtesy keys are checked out from the Marshall College Residential Life Office.
  • Please return the courtesy key/key card issued to you immediately after a lockout or you may be billed for a key replacement. You must return key within 15 minutes.
  • It is a violation of the Student Code of Conduct to duplicate University keys and violators will be subject to disciplinary action. No one may check out a key to a room other than his or her own and never give your key to someone else. For your convenience and security, always carry your keys and ID with you and LOCK ALL YOUR DOORS.

Lock Out Courtesy Services

Between 9 AM and 9 PM weekdays

  • Stop by Marshall Residential Life to check out a courtesy key/key card.

Between 9pm and 8 AM weekdays

  • If you are locked out contact 858-534-4357(HELP)

Weekends

  • Call the RA on-duty and they will meet you at Marshall Residential Life to assist you.

Lost key

  • If a key is lost or misplaced, the lock will be changed and the key(s) will be replaced.
  • There is a $10 replacement fee for a lost or misplaced suite bedroom or apartment bedroom key.
  • For broken/bent keys, there is no cost to replace the key as long as you are able to provide the malfunctioning key.

Tips on Residential Key Success

  • For your convenience and security, always carry your keys with you and LOCK ALL YOUR DOORS. Being locked out is no fun, a waste of time and can get expensive!
  • There is a $10 replacement fee for a lost bedroom key.  For the safety of you and your roommates, you must report a lost key to your Residential Life office immediately. 
  • Remember that it is a violation of the Student Code of Conduct to duplicate University keys and violators will be subject to disciplinary action.
  • No one may check out a key to a room other than their own. Attempts are also considered a violation of the Student Code of Conduct.
  • Make sure you NEVER lend your key or key code to someone else, again for obvious safety and security reasons. 
  • Never prop your front door of your suite or apartment, especially using the deadbolt to keep it open. The e-locks are easily damaged this way and cost thousands to replace. In the event that your e-lock is damaged by negligence and abuse, you and your suitemates/apartment mates will be billed to cover the replacement costs.

If you are locked out over a holiday or break, you may be directed to the UC San Diego Police Department (UCPD).  You may be charged up to $10 for this service, even if it is your first lockout. Lockouts can generally be handled within a few minutes but you may be asked to wait up to an hour or longer.

Maintenance & Custodial Services (858) 534-2600

Work Order Requests

To submit an online work order, visit this page.

Urgent needs: Call the 24 hour Customer Service Center: (858) 534-2600. All requests are handled on a priority basis.

Custodial Cleaning Services

Apartment Style Units and Common Areas

  • Daily: Clean laundry rooms, elevators, mailrooms, lounges, and public restrooms
  • Weekly: Vacuum living and dining rooms, sweep/mop kitchen floor, wipe down built-in appliances and kitchen countertops, sweep/mop bathroom floor; clean toilet and bathtub, clean basin, chrome, and mirrors, spot clean and high dust as necessary
  • Quarterly: clean shower curtain, clean water deposits from showerhead
  • Daily: Clean laundry rooms, elevators, mailrooms, lounges, and restrooms
  • Weekly: Vacuum living and dining rooms, sweep/mop kitchen floor, wipe down built-in appliances and kitchen countertops, sweep/mop bathroom floor, clean toilet and bathtub, clean basin, chrom, and mirrors, spot clean and high dust as necessary
  • Quarterly: Clean shower curtain, clean water deposits from showerhead
  • Get to know the staff who are permitted to be in your residence. This helps prevent unauthorized access to the area.
  • Take your trash and recycling materials out to the designated receptacles.
  • Use a bathroom caddy.
  • Immediately report any necessary maintenance or cleaning needs, such as fresh carpet stains, dripping faucets and showers, etc. Call 858.534.2600.
  • Keep all hallways, stairwells, and walkways in front of doors and elevators clear of any obstacles or storage boxes.
  • Storing bikes in common areas, lounges, hallways or stairwells.
  • Making any modifications or alterations to your room.
  • Flushing anything other than toilet paper or toilet seat covers down the toilet.
  • Removing any furniture from its designated area.

Residence Hall Style Suites and Common Areas

  • Daily: Clean laundry rooms, elevators, mailrooms, lounges, and restrooms
  • Weekly: Vacuum living and dining rooms, sweep/mop kitchen floor, wipe down built-in appliances and kitchen countertops, sweep/mop bathroom floor, clean toilet and bathtub, clean basin, chrom, and mirrors, spot clean and high dust as necessary
  • Quarterly: Clean shower curtain, clean water deposits from showerhead

How can YOU assist?

  • Get to know the staff who are permitted to be in your residence. This helps prevent unauthorized access to the area.
  • Take your trash and recycling materials out to the designated receptacles.
  • Use a bathroom caddy.
  • Immediately report any necessary maintenance or cleaning needs, such as fresh carpet stains, dripping faucets and showers, etc. Call 858.534.2600.
  • Keep all hallways, stairwells, and walkways in front of doors and elevators clear of any obstacles or storage boxes. 

You can also assist us by NOT:

  • Storing bikes in common areas, lounges, hallways or stairwells.
  • Making any modifications or alterations to your room.
  • Flushing anything other than toilet paper or toilet seat covers down the toilet.
  • Removing any furniture from its designated area. 

Cable Stations

Laundry

  • Located in Fireside Laundry room, and in the lower floors of J, P, Q, & U
  • One load of wash is $1.00 and dryers are $.75 for 45 minutes.
  • Triton Cash is accepted in the laundry rooms
  • Report equipment malfunctions directly to the Office of Residential Life and to maintenance at (858) 534-2600
  • It is advised to not leave your laundry unattended

Lounges

Lounges

  • These facilities are for residential use only (OVL may at times be reserved by Marshall Orgs or Residential Assistants for programming)
  • If you go to the lounge to study and others are there not studying, you can have them leave or call the RA on duty to assist. Residents studying have priority.

Oceanview Lounge (OVL)

  • Located on the 4th floor of the Ocean View Building #304
  • Can be divided into two rooms. For entertainment there is a pool table and baby grand piano available. Pool Table equipment checked out at front desk
  • Available for all residents' use for free 24 hours (see piano for specific piano hours)
  • If upon arrival the room is locked, call 858-534-4340 for admittance
  • Please see schedule outside of room before use to insure it is not reserved
  • Available for functions on a reservation basis only through the Office of Residential Life.

Area Lounges

  • For residence hall students : Top of buildings P, Q, R and U
  • The upper apartment lounge is in OVL
  • The apartment lounge is the upper level of Fireside

Mail Services

  • You are assigned an on-campus mailbox  at Marshall College
  • Residence Hall student mailboxes are located next the Residential Life Office.
  • Apartment student mailboxes are located next to Fireside Lounge
  • Return you room inventory form to Residential Life to obtain your mailbox combination.
  • Mailbox problems? Please contact Mail Services – (858) 534-7098

Mail Addressing

Your local mailing address is:
NAME
#3XXXX
9450 Gilman Drive
La Jolla, CA 92092

  • You must use your full name and address, including your box number. Misaddressed mail or the use of nicknames and aliases will cause it to be delayed or returned.
  • U.S. mail is delivered Monday through Saturday. It is delivered the same day that it is received by mail services.
  • Mailboxes are for personal mail only. Bulk rate mail will not be delivered.
  • Price Center: U.S. Post Office for stamps and money orders
  • La Jolla Village Center contains a full service U.S. Post Office.

Mail Delivery and Packages

Use your mailing address for all deliveries. Due to the limitations of the Marshall College Parcel room's hours and physical space, they are not able to accept large volumes of packages for overnight or same-day delivery. This is especially true with the high volume of general mail received during the first three weeks of each quarter. Accordingly, Mail Services reserves the right to refuse to accept packages if more than 5 packages are received in the same day from a single vendor or if more than 10 packages are received in the same day from a single common carrier.

For forwarding procedures or further information, please visit this page.

Posting Policy

Fumigation

Fumigation

Please Read the Following

Please be informed that any pest control activity is NOT controlled or scheduled by the Marshall Residential Life Office.

All pest control activities are conducted and scheduled by the University Environmental Health and Safety (EH & S) Office.

E-Waste and Hazardous Waste

The State of California has banned the various products from being placed in the trash/landfills:

  • TVs and computer monitors
  • paints, stains, wood sealers, etc.
  • car batteries and automotive fluids such as oil
  • caustic chemicals, including many household cleaners
  • batteries
  • fluorescent lights (they contain mercury)
  • many high-intensity lights
  • products that contain any electronics such as TVs, stereos, phones, mp3 players, digital cameras, computers, remote controls
  • less obvious electronic products: digital watches and clocks, talking toys and greeting cards, thermostats, appliances with "touch" control buttons;
  • many shoes with flashing lights (especially older ones);
  • many electrical switches (they often contain mercury);
  • most blood-pressure gauges, barometers and manometers (they usually contain mercury);
  • many printer ink cartridges.

What can you do with these products?

Please refer to UCSD’s Environmental, Health & Saftey (EH&S) site

Pest Control

If you have a problem with ants, cockroaches, fleas, or mice in your living area, please send an email to ehspest@ucsd.edu with the following information:  

  • Full Name
  • College of Residence
  • Building and room number
  • Phone number you may be reached at
  • Short description of the pest problem

You may also use their online request form.

Internet and Cable: Res Net

The Housing and Dining Services, ACT/Triton Cable Services and ACS/Network Operations ResNet are working together to provide data communications to your residence hall or on-campus apartment. This service is brought to your room by cable modem or by 10Mb Ethernet. 

To find out more about this service provided free of charge to all to resident UCSD students, please see the Res Net pages, located here

Trash Disposal and Recycling

You are responsible for emptying all trash from your room or apartment. Trash receptacles are strategically located throughout the housing complexes. Trash pick-up from suites, apartments, and patios by custodial staff is subject to a monetary fine. Each room has a small, blue recycling bin. Use your bin to bring recyclables to the main collection areas.

For recycling information visit this page

How to Contact Us

Additional contacts

  • UCSD Emergency Hotline during major UCSD wide crisis:
    (888) 308-8273 (U-C-S-D)
  • CSO (Community Service Office)
    (858) 534-9255 (W-A-L-K)
    Call the Community Service Office to arrange an escort if you are walking across campus at night. You can recognize them by their bright yellow shirts and jackets with large letters spelling CSO.
  • Housing, Dining, and Hospitality
    (858) 534-4010 Monday through Friday, 8 AM to 4 PM
  • Residential Leadership Opportunities
    Residential Life:Esiquio Franco (858) 534-4340
  • Maintenance
    hdh.ucsd.edu Submit request through online "Fix It"
  • Lead Custodians
    TMC Residence Hall Custodial Lead (858) 534-4343
    TMC Apartment Custodial Lead (858) 534-1017
    Monday through Friday, 7 AM to 3:30 PM
  • Mail Services
    (858) 534-7098 Monday through Friday, 8 AM to 4:30 PM
  • Meal Cards & Triton Plus
    (858) 534-7587
    Monday through Friday, 7:30 AM to 7 PM
    Saturday and Sunday, 10:00 AM to 7 PM
  • Residential Security Officers
    (858) 534-4357 (H-E-L-P) Call any time.
  • Thurgood Marshall Televideo
    (858) 534-8688 (T-M-T-V)
    Hours vary, please call for appointment.

*We recommend all students store (858) 534-HELP (4357) (UCSD Police) on their cell phones for emergencies, and register for campus emergency alerts.