Resident Resources

Hours of Operation:

Office Business Hours:

• Monday to Friday 8:00 AM - 5:00 PM 

Front Desk Staff & Office Assistants

• The Office Assistants provide front desk service and leadership at Marshall Residence Life.
• Stop by our front desk and ask us anything!

The Residence Life Office Services include:

• Appointments with the Director of Residence Life or Assistant Director of Residence Life.
• Support with Housing (HDH) needs.
• Move-in and move-out process.

If you have concerns after business hours, the on-duty Resident Assistant can assist you. Professional staff members are also available at all times the facilities are open.

Lockout Policy

• It is a violation of the Student Code of Conduct to duplicate University keys and violators will be subject to disciplinary action. No one may check out a key to a room other than his or her own and never give your key to someone else. For your convenience and security, always carry your keys and ID with you and LOCK ALL YOUR DOORS.

Lock Out Courtesy Services

Call the RA on duty: (858) 945-7154

Between 5 PM and 11 PM on weekdays

• Stop by Marshall Residential Life to be let in by an RA.
• After 11:00 PM, call (858) 534-2600

Between 9 AM and 11 PM on weekends

• Stop by Marshall Residential Life to be let in by an RA.
• After 11:00 PM, call (858) 534-2600

Between 11:00 PM and 8:00 AM on weekdays

• If you are locked out, call (858) 534-2600

Lost key

HI-Desk will help you with the replacement of a lost or damaged key.

• There is a $65 replacement fee for a lost or misplaced suite bedroom or apartment bedroom key.

Work Order Requests

To submit an online work order, visit this page.

Urgent needs: Call the 24 hour Customer Service Center: (858) 534-2600. All requests are handled on a priority basis.

Custodial Cleaning Services

Apartment Style Units and Common Areas

• Daily: Clean laundry rooms, elevators, mailrooms, lounges, and public restrooms
• Weekly: Vacuum living and dining rooms, sweep/mop kitchen floor, wipe down built-in appliances and kitchen countertops, sweep/mop bathroom floor; clean toilet and bathtub, clean basin, chrome, and mirrors, spot clean and high dust as necessary
• Quarterly: clean shower curtain, clean water deposits from showerhead
• Daily: Clean laundry rooms, elevators, mailrooms, lounges, and restrooms
• Weekly: Vacuum living and dining rooms, sweep/mop kitchen floor, wipe down built-in appliances and kitchen countertops, sweep/mop bathroom floor, clean toilet and bathtub, clean basin, chrom, and mirrors, spot clean and high dust as necessary
• Quarterly: Clean shower curtain, clean water deposits from showerhead
• Get to know the staff who are permitted to be in your residence. This helps prevent unauthorized access to the area.
• Take your trash and recycling materials out to the designated receptacles.
• Use a bathroom caddy.
• Immediately report any necessary maintenance or cleaning needs, such as fresh carpet stains, dripping faucets and showers, etc. Call 858.534.2600.
• Keep all hallways, stairwells, and walkways in front of doors and elevators clear of any obstacles or storage boxes.
• Storing bikes in common areas, lounges, hallways or stairwells.
• Making any modifications or alterations to your room.
• Flushing anything other than toilet paper or toilet seat covers down the toilet.
• Removing any furniture from its designated area.

Residence Hall Style Suites and Common Areas

• Daily: Clean laundry rooms, elevators, mailrooms, lounges, and restrooms
• Weekly: Vacuum living and dining rooms, sweep/mop kitchen floor, wipe down built-in appliances and kitchen countertops, sweep/mop bathroom floor, clean toilet and bathtub, clean basin, chrom, and mirrors, spot clean and high dust as necessary
• Quarterly: Clean shower curtain, clean water deposits from showerhead

How can YOU assist?

• Get to know the custodial staff who are permitted to be in your residence. They appreciate meeting folks in the community,
• Keep your spaces tidy- respect the fact that this is your job and not the custodial staff's role.
• Take your trash and recycling materials out to the designated receptacles.
• Use a bathroom caddy.
• Immediately report any necessary maintenance or cleaning needs, such as fresh carpet stains, dripping faucets and showers, etc. Call 858.534.2600.
• Keep all hallways, stairwells, and walkways in front of doors and elevators clear of any obstacles or storage boxes. 

Please remember that you should NOT be:

• Storing bikes in common areas, lounges, hallways or stairwells.
• Making any modifications or alterations to your room.
• Flushing anything other than toilet paper or toilet seat covers down the toilet.
• Removing any furniture from its designated area. 

You are responsible for emptying all trash from your spaces. Trash receptacles are strategically located throughout the housing complexes. Trash pick-up from suites by custodial staff is subject to a monetary fine. Each room has a small, blue recycling bin. Use your bin to bring recyclables to the main collection areas.

For recycling information, visit this page

• Located on the lower floors of every building.
• Everything you need to know about Laundry Accounts can be found here: https://hdh.ucsd.edu/housing/currentresidents/pages/Laundry.html
• It is advised not to leave your laundry unattended
• Remember, only use liquid detergent.  DO NOT use powder detergent in the machines. It will damage them, and damaged machines may destroy your clothing as a result.

University Safety Officials (USOs) patrol the residence complexes each night and are in contact with the University Police Department (UCPD).

It is advisable to find a companion when walking across campus at night. The Community Service Office (CSOs) provides a security escort service every night. You may contact a CSO for an escort by calling (858) 534-9255 (WALK).

For more information on how to find UCPD resources, report a crime, or other services please go to UC San Diego Police website.

If you are in an immediate emergency situation or crime in progress DIAL 9-1-1 from your mobile phone, campus phone or blue light call box to reach a campus police dispatcher immediately.